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Help Desk forHurricane Helene and Milton recovery

If you have an emergency, call 911.
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For questions for the Help Desk, to make an offer, or to share a need,
email: DisasterResourceHelpDesk@isdus.org

Scenes from Helene and Milton

HCA TV Walk Through of Downtown Marshall

Metro 17 Valdosta: Valdosta's Response and Recovery 

The State Shows Devastation around Cayce, SC

Chris Harden on Milton's Impact in Florida

Help Desk (FAQs)

Q: Surge capacity for debris removal and recycling?

 

Q: Water, sanitation and hygiene challenges?

 

Q:  Housing Support?

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Q: Small business assistance?

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Q: How do I find out more about Starlink and what territories they will serve?

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Q: Who are the electricity providers in western N. Carolina?​​

 

Q: Who can I talk to about my farm?

 

Q. Coping with unwanted supplies and unaffiliated volunteers?

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Q: How can I volunteer to help remediate the Appalachian Trail?​​

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Q. Mental health resources and counseling capacity building?

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​Q: Should I be concerned about a peritoneal dialysis (PD) fluids shortage?

  • The FDA declared a PD shortage as Baxter International’s North Carolina facility was shut down by Helene. There are substitutions underway. However, if you live in a rural area, expect fewer supplies. Read more about it here.

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Q: What are the financial implications of Hurricanes Helene and Milton?

  • The economic loss of Hurricane Helene is estimated to $250 billion with Milton generating an additional $50 billion in loss. This number continues to rise as devastation continues throughout the Southeast. â€‹

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Q: How can I find out who our FEMA community liaison is?

  • Information can be found here.​​​​​

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In response to most major disasters, ISD typically activates the Disaster Resource ​Help Desk after the emergency response and relief phase has stabilized. Due to the extraordinary impacts of Hurricane Helene and Milton, many longer-term challenges are already coming into focus. If you have an offer or solution for one of the issues listed above, please email DisasterResourceHelpDesk@isdus.org.

Resource One-Pagers

ISD is committed to making resources more accessible to our communities. Check out our One-Pagers created by our dedicated team of experts and fellows.

Can't find what you're looking for?
Email us at DisasterResourceHelpDesk@isdus.org. 

ISD FEMA IA Services Infographic
North Carolina Financial Resources
ISD NC Financial Resources
ISD State Financial Resource p.1
ISD SBA Loan Requirements Infographic
ISD Disaster Dos and Don'ts Infographic, Fighting With FEMA (2)
ISD Housing Recovery Journey

Other Useful Resources

Email our Help Desk at DisasterResourceHelpDesk@isdus.org if you have additional resources or if you would like to request information about offers for specific challenges.

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Resources are frequently updated. 

Florida Resources

Georgia Resources

Comfort stations are open daily from 7 a.m. to 7 p.m. until further notice at the following locations:

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More information on Hurricane Shelters can be found here.

 

Florida residents displaced by the hurricane should contact FLUMC by calling (863) 688-5563 or (800) 282-8011 (toll-free) or by contacting their local 211, which they can find at 211.org.

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If you need assistance, contact your local Emergency Management Agency. Click here to find the listing of all Georgia EMAs.

Points of Distribution:
Atkinson

  • Willacoochee City Hall, 33 Fleetwood Ave. West, Willacoochee, GA

Atkinson 

  • Co. Fire Station, 33 Austin Ave. West, Pearson, GA

Berrien 

  • 800 Tifton Rd., Nashville, GA 31639

  • 8110 Main St., Ray City, GA 31645

  • 22281 Main St. Railroad St., Alapaha, GA 31622

  • Main, St Enigma, GA 31749324 S.

Burke

  • 277 GA-24, South Waynesboro, GA 30830

Candler

  • 555 W. Lytell St., Metter, GA 30439

Columbia

  • 1000 Market Street, Evans, GA 30809

  • 5445 Columbia Road, Grovetown, Georgia 30813

  • Patriot Park, 5445 Columbia Road, Grovetown, GA 30813

Echols 

  • Community Center, 148 Church of God St., Statenville, GA 31648

Jeff Davis

  • 31 Pat Dixon Rd, Hazlehurst, GA

  • 122 Kirkland Steel Rd., Hazelhurst, GA 31539

Lanier 

  • 28 South Valdosta Hwy, Lakeland, GA 31635 

Richmond

  • 4335 Windsor Spring Rd., Hephzibah, GA 30815

  • 1631 Gordon Hwy, Augusta, GA 30906

  • 535 Telfair St., Augusta, GA 30901

Screven

  • Screven County Elementary School, 1333 Frontage Rd. East, Sylvania, GA 30467

Telfair

  • 181 East Oak St, McRae-Helena, GA 31055

  • 65 Main St Lumber City GA, 31549

Toombs

  • First Baptist Church, 107 E Second Street, Vidalia, GA 30474

  • Southeastern Technical College, 3001 East 1st Street, Vidalia, GA 30474

Treutlen

  • 4145 Fowler St., Soperton, GA 

Wheeler

  • 16 West 4th Ave., Alamo, GA 30411

Wilkes

  • 304 Norman St, Washington, GA 30673

North Carolina Resources

Feeding sites have been established at the following locations:

  • Buncombe County — Biltmore Baptist Church, 35 Clayton Road, Arden, N.C. 28704

  • McDowell County — Grace Community Church, 5182 Highway 70 West, Marion, N.C. 28752

  • Watauga County — First Baptist Church, 375 West King Street, Boone, N.C. 28607

 

On October 6, 2024, NCDHHS issued FNS replacement benefits for FNS participants who live in the following 23 counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes, and Yancey counties. Replacements benefits for FNS participants in these counties were issued automatically and you do not need to take action to receive them. Read more.

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North Carolina residents displaced by the storms should contact their local 211 contact center.

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Information on Debris Removal Services can be found here.

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South Carolina Resources

Emergency Shelter Locations:

  • Newberry High School — 3113 Main Street, Newberry, SC 2910

  • Hillcrest High School — 3665 South Industrial Drive, Simpsonville, SC 29681

  • Glenwood Baptist Church (pet friendly) — 325 Saco Lowell Road, Easley, SC 29640

  • JET Middle School — 1095 Columbia Road, Johnston, SC 29832

  • The Ridge at Laurens — 301 Exchange Road, Laurens, SC 29360

  • Spartanburg Opportunity Center (pet friendly) —701 Saxon Avenue, Spartanburg, SC 29301

Tennessee Resources

Disaster Hotline: (423) 830-2696

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Shelters:

  • Asbury United Methodist Church (Overnight Shelter) — 201 S Main St, Greeneville, TN

  • First Christian Church (Overnight Shelter) — 401 W Main St, Mountain City, TN  (Johnson County)

  • Hunter First Baptist Church (Overnight Shelter) — 693 TN-91, Elizabethton, TN  (Carter County)

  • Unicoi High School (Overnight Shelter) — 700 S Mohawk Dr, Erwin, TN  (Unicoi County)

Virginia Resources

The first Disaster Recovery Center (DRC) opened on October 7 in Washington County. Disaster survivors residing in the following areas can visit any DRC for assistance: Galax, Giles, Grayson, Montgomery, Pulaski, Smyth, Tazewell, Washington, and Wythe Counties. Additional DRC locations will be announced in the coming days.

You may visit a DRC to:

  • Learn about disaster assistance programs

  • Apply for disaster assistance

  • Check the status of your FEMA application

  • Understand FEMA notices or letters

  • Find housing and rental assistance information

  • Get referrals to agencies

  • Meet with a Small Business Administration (SBA) agent

General Resources

Quick Links
Ready.gov
Fema.gov
FEMA Hurricane Helene Resources
 
Click on the States below to find FEMA supported resources.
Florida
Georgia
North Carolina
South Carolina
Virginia
Tennessee

ISD's Recovery Development

Contribute to the development of relief services

Donate

See What We're Up To

ISD is on the ground in North Carolina, helping communities rebuild the social framework and sense of togetherness that drives recovery. Together with Force of Nature Solutions, the community hubs provide comfort as well as resources and expertise to those affected by Hurricane Helene.

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